EntireHR

Pricing Packages Options

Standard pricing consists of 2 parts I.e. one time implementation and per user licence. There are 4 options available:

Options Inclusions Details
Standard Pricing No Superchargers Includes Implementation & Monthly Subscription with 5% Indexation annually
No Term Contract Includes Implementation, Superchargers & Monthly Subscription 5% Indexation annually
Subscription Term Contract Superchargers with Paid Implementation upfront 3 Year - 2.5% Indexation or 5 Year - 0% Indexation
Subscription & set up term Contract Superchargers with Monthly Subscription 3 Year - 2.5% Indexation or 5 Year - 0% Indexation

Account management schedule

Entire is currently building out a dedicated Client Management program which includes dedicated client managers including routine meeting schedules. This tailored client service feature will be at a tiered expense.

Support Plans

Standard  Mid Premium  Elite
$0 $900 Per month $2200 Per month $5000
Included in standard subscription All in standard All in Mid-level All in premium
Annual system upgrade free of charge Dedicated account manager (junior) Dedicated account manager (senior) Senior executive level account manager (CEO, CTO, Client Engagement Manager)
Group Walkthrough of recent version updates Q & A – 30 minutes Fortnightly 1hr (Zoom) client engagement session with account manager Fortnightly 1hr (Zoom) client engagement session Optional Monthly face to face meeting in client office/space $2,500.00 (note travel & accommodation expenses may apply)
Webinars Review of current support tickets System operations  
In system tips, help, hints & process step throughs General feedback, system requests & process updates Process review  
Issues and help via support portal and ticketing process Highlight feature requests and system improvements Support ticket review & resolutions  
Annual system review Bi-annual system review & optimisation session (2hrs - Zoom) with account manager review of system and processes to highlight current capacity and highlight potential system & process efficiency gains Optional Monthly face to face meeting in client office/space $1750.00 (note travel & accommodation expenses may apply)  
  Review of development roadmap & future product concepts and development    
  Provide direct feedback on current system features, future development features    

Additional options - applicable for all support levels upon availability

1 Zoom & Training sessions: Investment
Level 1 Support consultant- $100/hr
Level 2 Support consultant- $150/hr
Account manager (junior)- $200/hr
Technical support specialist (e.g finance) $350/hr
Senior account manager $450/hr
Executive level $750/hr
2 Priority Support

Level 1
- Dedicated L1 support consultant to:

  • review, answer and respond to all client tickets
  • prioritised escalation of issues to technical support team
$500/week

Level 2

  • Dedicated L2 support consultant:
  • Review, answer and respond to all client tickets
$750/week

Level 3

  • Dedicated technical support / support marshal / leader
  • Review, answer and respond to all client tickets
  • Review any outstanding feature requests and provide detailed response / timelines
$1000/week
3. Cappa Client Feature
  • Advanced access to Entire future features release
  • 3 months prior to market release
  • 3 months free usage of feature
$2500 / feature

Note all prices listed above are GST exclusive

Entire OnHire Licensing details, Support, Hosting & Maintenance

Content is coming soon...

Additional Software Services

i. IT Support & Training Description Rate
Business Hours Support Phone / Remote Access (prescheduled only) Free
Silver Service Level Agreement   Free
24/7 Support via Integrated Support Portal   Free
Calls (ad hoc) Outside Business Hours Support by Phone / Remote Access* $140 -Per Call
Training   $250-Per hour
Customer Lifetime Access to Training Videos (Recorded during your training) Free
Dedicated Account Manager Mobile 24/7   $* -Per Agreement
ii. Third Party Software Services & APIs***    
ii. a. Required (included with every Entire OnHire subscription)    
PNS Push Notification Service Unlimited messages Free
SSL Security Certificate HTTPS certificate for all URLs Free
Google Maps API (Note free account but very high usage charged by GOOGLE) Free up to $200 usage monthly
ii. b. Optional (Charged per usage or set-up. See SCHEDULE 3 for full volume pricing).    
SMS Short Message Service Integration of SMS text messages through Entire OnHire $*Per Schedule 3
VISA –Integration with Vevo database For automation and upload into Entire OnHire $*Per Schedule 3
iii. Enterprise Multiple ABN Entities & Custom Corporate Branding Options    
Set Up fee for corporate branding domain URL $1900 -Per ABN
Daily fee for additional database hosting, maintenance and support +6% -Per Day x ABN
Set Up Fee for corporate branding domain URL $7500 -Once off
Daily fee for corporate branding domain URL +9% -Per Day
Corporate branding: Entire OnHire web portals Them Customisation $2900 -Once off
Corporate branding: Apple Apps + Apple Account + Theme Customisation $8800 -Per Annum
Corporate branding: Android Apps + Android Account + Theme Customisation $8800 -Per Annum
(Corporate branded apps will be on Apple App Store & Android Play Store Accounts) ****
iv. Guaranteed Compatible Identification Card Printer*** 
Evolis Printer Double Sided $2,900 -Per Unit
Cards & Ink as per specifications As Requested,
v. Agreed Program Customisation
Program customisation management / architecture / coding $175 -Per Hour
vi. 100% Money-back Go Live Express
System Set Up, Data Migration and Settings configuration ready for Go Live Date $* Per Project

Third Party API Services Credits

These are per usage APIs. Credit packs are purchased via the store directly from Entire via the store: https://store.entiresoftware.com/

SMS MESSAGING Per Unit Unit Quantity Total Inv
  $0.13 1000 $130
  $0.12 2500 $300
  $0.11 5000 $550
  $0.10 10000 $1,000
  $0.09 20000  $1,800
  $0.08 40000  $3,200
  $0.07 75000  $5,250 
  $0.06 160000  $9,600
VISA VEVO API Per Unit  Unit Quantity Total Inv
  $3.50 100 $350
  $2.90 500 $1,450
  $2.50 1000 $2,500
  $1.90 5000 $9,500

Conditions

*Entire will never charge a support fee for critical issues, i.e., system down or total loss of core functionality.

**Interstate visits to Client Premises require accommodation (can be provided by Client) and economy flights with Virgin or Qantas

***Third Party Software including API’s, Account Registrations and Hardware rates are subject to market variations

****Apps on App store are subject to Apple & Android Approval for publication and as such cannot be guaranteed

Standard Set Up, Data Import & Training.

Implementation Outline Summary

Your Entire OnHire Implementation is guaranteed to your success, is all-inclusive and delivered over one continuous 3-month period*, which starts upon payment of your licencing subscription or implementation setup fee.

IMPLEMENTATION SERVICE  DESCRIPTION
Kick-off meeting Meeting between your key stakeholders and the Entire OnHire client team including Directors
Priority Support Dedicated phone number and personal key contact during your implementation period
Business Analysis Several in-depth meetings to analyse your current software, company processes and key goals
Project Design Detailed and customised step by step software implementation plan after requirements and analysis
Project Management Key contact dedicated to implementation of your project plan accountable for hitting your milestones
Software Workshops Ongoing configuration workshops run over the implementation period with your key stakeholders
Cloud & Database Engineering  Creation of your Entire OnHire system including cloud architecture design
Third Party Account Management  Account creation with included third parties such as Google Maps, Apple, SMS and Email services*
Software User Training 10 hours base multiple by 2 for every extra user licence you purchase. (2 users = 12 hours)
Candidate Data Migration All candidate data that can be imported via excel sheet or accessed or your database*
Client Data Migration All active Client data that can be imported via excel sheet or accessed or your database*
Financial Data Migration All active payroll and invoicing rates that can be imported via excel sheet or your database*
Financial Consultation Expert Australian payroll & accounting consultation to ensure system is configured compliantly
Payroll & Invoice Testing Parallel Payroll and Invoice test pay runs performed to ensure a smooth transition period
Gold Priority Support Dedicated phone number and personal key contact during your implementation period
Post Launch Review A feedback session performed post implementation with your Customer Advocacy Manager

Set Up Fee – The initial Set Up fee (Depends upon your pricing plan), includes your initial user and admin level training, importing all of your core Client, Candidate, Payroll & Invoicing data including awards, rebranding customisation, hardware set-up, initial and ongoing strategy implementation session/s with Entire OnHire business analyst/s (which may be onsite or online).

Set Up Includes Set Up Services – Additional services included
  • The establishing of your Entire OnHire program in the cloud for access
  • https: security set up of all portals
  • Provision of Apple and Android Apps
  • Google Maps integration & various third-party account creations on your behalf
  • Repopulation Council Zones, Suburbs, Post Codes and Banks (Note comprehensive but always expanding lists)
  • Recreation of company logos on Portals, Apps and Application Pages

The Set Up Services below are included in the Set-Up fee for a 3-month period only*. This starts once your monthly licencing subscription starts, usually 6-12 weeks before your agreed “Full Go Live” date. After this period all additional set-up services will be billed as per Schedule TWO.

  • 1 Week of dedicated post finance emergency call support for your team once you launch onto the platform
  • Gold Level - Priority support assistance 24/7* (*usually the 3-month period only).
  • Dedicated Account & Project manager for the implementation
  • Initial Strategy session with Account Manager to structure data important and client Masters
  • Free training/s of 1 “Champion User” to set up Master's data and rules (up to 30 min at a time)
  • Included user training up to a set number of hours per your users.
  • No charge for any support/help calls (up to 20 min at a time)
  • Provision of Client Test Environment of Entire OnHire parallel testing runs of payroll and invoicing
  • “White Glove” Importation of basic data from through excel spreadsheets or database extracted by Entire of the following:
    1. Full-Service Rates for every client– Payroll & Invoicing
    2. Full Allowance Rates – Daylight Savings, Travel etc.
    3. Internal Staff Users & Offices
    4. Qualifications Names & Description & Rules
    5. Expertise Names & Descriptions
    6. Pay Levels & Descriptions
    7. Priority Levels & Descriptions
    8. Superannuation Providers
    9. Clients Groups
    10. Clients Locations Functions
    11. **Active Client’s Profile Details (including multiple contact details including notes)
    12. **Active Client’s Core Financial Details (including invoice details, entity, and rate table attachment).
    13. **Active Candidate’s Profile (Personnel) details, all Quals & Expertise & full notes including employee history***
    14. **Active Candidate’s Restrictions & Requests for clients (preferences that flag automatically in system)

*This time period may be extended at request of the client for larger company implementations, before signing the agreement. For more information on service level agreements please ask your Entire OnHire representative.

**Active is defined as Clients or Members who are marked as active in your current database. Non active Client and Members can be imported at an additional Investment.

***Items like resumes, uploaded documents, images may be able to be imported as well. This is an additional charge to the normal included set-up and is quoted per project, as every database is different. Please ask us if you would like Entire to also do this for you, as your current software may not support or in some cases will restrict Entire’s ability to do so, hence we assess every database individually.

****Note if client is the cause for delays and implementations extend past the expected live date the client will be invoiced additional project management services at $600 per day until the project is closed.

Supercharger Rate Card

Supercharger Rate Card

Supercharger Rate Card

Non-Finance vs Finance with coaching

Roadmap

Roadmap

Entire OnHire Application Hosting information

Entire OnHire application hosting information. Powered by Amazon Web Services (AWS)

Application Hosting - AWS

Hosting Environment   AWS
Web Applications (Staff, Client & Apps)

Yes (Shared Machine)

Windows 2019

Win Applications (Finance)

Yes (Shared Machine)

Windows 2019

Database & SQL Version (Client Database)

RDS – Fully AWS Team Managed.

Microsoft Standard SQL 2016 Version 15.0

File System (Storage of documents) Shared mounted file system Amazon FSx for Windows fully backed up by AWS Team
Hosting Location Sydney, Australia
Multiple Datacentres in same state/country Yes, Multi AZ Environment running on 3 data centres. If one data centre fail, then the second one will be in use within 1 minute. In last 14 years, it never happened in AWS history about all 3 data centres were down.
Multiple Datacentres in different state/country Yes, but this feature is not available to Entire OnHire Clients. To avail this service, you will need to opt for Disaster Recovery option “Multi Region Active Active” option. Please see the details at the end of this document.
Entire OnHire Applications Backup Schedule

Default Strategy.

Once a day at mid night full system back up.

RPO: 6 Hours (Maximum loss of documents data in case of crash)

Entire OnHire Database Backup Schedule

RDS backup every 6 hours.

RPO: 6 Hours (Maximum loss of data in case of crash)

Entire OnHire Files & Documents backup

File FSx every 6 hours.

RPO: 6 Hours (Maximum loss of data in case of crash)

Single Point of Failure on a server No (Multi AZ Environment – High availability)
Database Server Crash but not data centre – Loss of data & Recovery time SLA

Yes, Disaster Recovery is included in the default Entire OnHire Hosting.

RTO: 60 Secs to 120 Secs as per AWS specifications. This may change which is outside our control.

Data centre Breaks down in the Region – Loss of data & Recovery time SLA

Multiple Data Centres in place within a Single Region. (Multi AZ Environment)

If the complete region is down – all 3 data centres then there will be no disaster recovery in place. We will have to rely on AWS to restore the complete region or any one primary data centre.

Please Note: There are options available at a fee to host the application in different country using a Disaster recovery option as shown as the end of the document.

Machine Operating System Windows Servers 2019
Disaster Recovery Options Available (Yes / No) Yes
Load Balancers to keep the system performance stable Yes
Standby Machine Access in case of a Single Machine Failure Yes
Team managing Application hosting, backups, & Servers optimisation Internal DevOps Team, AWS Business Support specialist & Fully managed Database service by AWS.

Application Hosting Details

Application Hosting – Included, Managed Service

Hosting Company Name – Amazon Web Services

Application Hosting Environment Architecture

highleveldesign

Hosting Environment AWS
Software Applications (Staff, Members, Client Portals & Finance application) Windows 2019 Server
Software Database (Single Tenant, Dedicated Database per Client)

RDS – Fully AWS Team Managed.

Microsoft Standard SQL 2016 Version 15.0

Hosting Location Sydney, Australia
Multiple Datacentres in same state/country Yes, there are 3 datacentres in Sydney where your application will be hosted.
Multiple Datacentres in different state/country Not Included
Entire OnHire Applications Backup Schedule

Once a day at mid night full system back up.

RPO: 6 Hours (Maximum loss of Default Strategy.)

Entire OnHire Database & Documents backup Schedule

Once a day at mid night full system back up.

RPO: 6 Hours (Maximum loss of documents data in case of crash)

Database Server Crash but not data centre – Loss of data & Recovery time SLA

Yes, Disaster Recovery is included in the default Entire OnHire Hosting.

RTO: 60 Secs to 120 Secs as per AWS specifications. This may change which is outside our control.

Data centre Breaks down in the Region – Loss of data & Recovery time SLA

Multiple Data Centres in place within a Single Region. (Multi AZ Environment)

If the complete region is down – all 3 data centres then there will be no disaster recovery in place. We will have to rely on AWS to restore the complete region or any one primary data centre.

Please Note: There are options available at a fee to host the application in different country using a Disaster recovery option as shown as the end of the document.

Additional Disaster Recovery Options Available (Yes / No) at a Cost Yes, please talk to us.

Support Schedule

Sales Matrix

Sales Matrix

Sales Matrix

Sales Matrix

Financing Option

To avail payroll and invoicing option with licences less than 5, there is an option where you can share your ABN number to evaluate the interest and applicability of your monthly and additional charges using third party services.

Archive licences

Please note depending on what details you've processed through the system(still not sure if you did a live Payrun through the system) that Australian HR Laws and Fair Work Act requires you to maintain employee records (especially payroll details) for 5-7 years in case of any legal dispute or audits in the future.

There's a few ways you can manage this:

  • Download all data you can into reports yourself and individually download all generated files - payslips/invoices/documents you've etc you've sent out.
  • Ask us to gather up all those files for you and secure in a cloud location for you to access (obviously way to big for zip files).
    This can be done at a charge quoted per job, depends on how many files. 
  • Keep an archive licence. 
    This usually costs between 15%-25% of your normal licence amount. Depends on data size again. In this we keep 1 restricted licence for you to access the system at any one time. For reference, many of our current clients still have 1 old licence on their old systems for this very reason.

NOTE- if you go option 1 or 2 Entire is legally required to destroy all your data in doing so terminate our implied contract to store that data. Entire in this instance waiver all responsibility should Fair Work or any entity legally require any data required for future disputes, OH&S claims, tax etc. 

FYI : The reason many companies keep an archived licence is it's not always certain what they might be asked to produce. It could be anything from an employee roster to a shift log to a timesheet.

This is not legal advice, you should seek your own legal and financial advice, rather this advice is common practice in HR/Payroll Software in Australia. 

Fair work link here for reference - please let us know what you'd prefer us to do?

https://www.fairwork.gov.au/tools-and-resources/fact-sheets/rights-and-obligations/record-keeping-pay-slips

Dicker data

This is basically a ZOOM RESELLER licence

Enterprise for the Enterprise

For clients that require the next level in technology to achieve their business strategy and want to operate with 1 platform. Entire offers a white glove “Enterprise” managed code service, which is a fully private, customized version of Entire OnHire exclusively your business, which includes the below:

  • Unlimited customization - If you want it in the system, we build it, integrate it, launch it on a priority basis - no questions asked.
  • Always ahead of the pack – jump the que and trial any future feature before it’s released, with free releases up to 6 times a year.
  • Minimal business interruption - pick only the features you want from the roadmap, meaning the system grows exactly as you want.
  • Dedicated Success - developers and account assigned directly to you with developer hours also provided at a reduced hourly rate.
  • Competitive advantage - because it’s a managed code service, your unique workflows are exclusive to your business.
  • Branding & SEO growth - with your own branded Apple & Android Apps on the App store and own company domains, greatly assists your SEO traffic.

*Please note this is only to clients with at 100+ licences and has a minimum expected development hours per month, additional hours for special projects will be invoiced additionally.

.

Implementation Roadmap

Stage # Project Implementation Milestone
One

Contract Sign

Application & Development Contract Terms

Two

Monthly Subscription Kick-off

To Initiate the system setup & implementation process

Three

Pre-Client Onboarding

Sales Handover, Kick-Off & System Launch File

Four

Business Discovery

Operations & Finance Deep Dives

Five

Feature Requirements Analysis

Shifts Import Utility planning & Design specifications for Development Kick-off

Six

Business Requirements

BA Files, Exports, Extracts

Seven

Skelton System Handover

Data Migration Kick -off

Eight

Data Validation & Import

BA File Data, Member, Clients, Professionals, Contracts etc

Nine

Final System Ready (Including data)

ogins, Readiness Checklists, Final Checks

Ten

Operations Training - Complete Front-end

Recruitment, Allocations, Apps, Masters

Eleven

Recruitment Go Live

Jobs Release & Applicants Hiring Live

Twelve

Version Release of Import Utility

Development Delivery of new Import Program

Thirteen

Finance Module Training & Test runs

Payroll, Invoice, & Test Payroll runs

Fourteen

Final Allocations & Finance Go Live

Go Live

Fifteen

Project Closure

Priority Support 2 Weeks

Third party implementation consultants

(Lianne, Tamara?) implementation consultants options

Third party software partners

Click here our third party software partners

Implementation extension penalties

Delays in Go Live Allocations module from client: One-week additional time on top of 8 weeks will be included (Further delays in implementation will incur a weekly implementation cost of $1000 per week till allocation go live on top of monthly software subscription)

Department details

(email, phone, hours) for Sales, Support, Implementation, etc

Customisation

Text is coming soon

Disaster Recovery

Disaster recovery (DR) is an organization's ability to respond to and recover from an event that negatively affects business operations. The goal of DR methods is to enable the organization to regain use of critical systems and IT infrastructure as soon as possible after a disaster occurs.

There are 3 types of Disaster Recovery options which you choose from based on the RPO & RTO you would like to achieve that can minimize the risk on your business. The cost of each option will differ.

RPO:

RPO, or Recovery Point Objective, is focused on data and your company’s loss tolerance in relation to your data. RPO is determined by looking at the time between data backups and the amount of data that could be lost in between backups.

RTO:

RTO, or Recovery Time Objective, is the target time you set for the recovery of your IT and business activities after a disaster has struck. The goal here is to calculate how quickly you need to recover, which can then dictate the type or preparations you need to implement and the overall budget you should assign to business continuity.

What’s the main difference between RTO and RPO?

The major difference between these two metrics is their purpose. The RTO is usually large scale, and looks at your whole business and systems involved. RPO focuses just on data and your company’s overall resilience to the loss of it.

Types of Disaster Recovery

Backup and restore Pilot light Multi-region (multi-site) active-active
(Current Hosting State): Back up your data and applications using backups into the DR Region. Restore this data when necessary to recover from a disast (Reduce RPO & RTO Metrics): Replicate your data from one region to another and provision a copy of your core workload infrastructure. Resources required to support data replication and backup such as databases and object storage are always on. Other elements such as application servers are loaded with application code and configurations but are switched off and are only used during testing or when Disaster Recovery failover is invoked. (RPO near zero, RTO potentially zero, Hosting in different country): Your workload is deployed to, and actively serving traffic from, multiple AWS Regions. This strategy requires you to synchronize data across regions. Possible conflicts caused by writes to the same record in two different regional replicas must be avoided or handled. Data replication is useful for data synchronization and will protect you against some types of disaster, but it will not protect you against data corruption or destruction unless your solution also includes options for point-in-time recovery.
To avail of this option, the indicative additional hosting fee would cost around 15% to 18% on your monthly bill or minimum amount of $900 if the additional monthly amount is lower than $900. Maximum loss To avail of this option, the indicative additional hosting fee would cost around 40% to 45% on your monthly bill or a minimum amount of $3,000 if the additional monthly amount is lower than $3,000.
RPO Metric: 6 Hours RPO Metric: Nearly 0 Hours Maximum data loss as per AWS Specification
RTO Metric: Within Six hours RTO Metric: Within 10 Mins (Auto Switch of traffic routing after 3 occurrences of failure)

Product Development Approach

The process of a client requesting a new feature or enhancement for development consideration is:

Step 1: Quick analysis of the request to ascertain the feature enhancement Priority. By default, all product feature enhancements are of "Low" priority. 

Step 2: Ascertain Development Strategy: After the analysis of a requested feature within a month of receiving the request, we ascertain if the requested feature is aligned with the product development strategy.  

Step 3: Quarterly Assessment: If the requested feature is aligned after the initial analysis, then the further Quarterly assessment from the product team occurs to ascertain the feature requirements & benefits analysis.

Step 4: Development Timeframe: After the Quarterly assessment, if the requested feature has been approved for the development, then the client gets notified with the details of the expected development timeframe. 99% of the suggestions fall under the category of "Low" Priority as per our roadmap plan & will have the minimum development kick-off timeframe of 18 months to 2 years. Please note: We don't give the release date of the feature at this stage as it is too difficult to estimate the date.

The details include :

Priority: Medium (Around one year), Low (Around 2 years)

Estimated Development Timeframe: Date Period

Reason of approval: Benefits

Standard pricing consists of 2 parts I.e. one time implementation and per user licence. There are 4 options available:

Options Inclusions Details
Standard Pricing No Superchargers Includes Implementation & Monthly Subscription with 5% Indexation annually
No Term Contract Includes Implementation, Superchargers & Monthly Subscription 5% Indexation annually
Subscription Term Contract Superchargers with Paid Implementation upfront 3 Year - 2.5% Indexation or 5 Year - 0% Indexation
Subscription & set up term Contract Superchargers with Monthly Subscription 3 Year - 2.5% Indexation or 5 Year - 0% Indexation

Account management schedule

Entire is currently building out a dedicated Client Management program which includes dedicated client managers including routine meeting schedules. This tailored client service feature will be at a tiered expense.

Support Plans

Standard  Mid Premium  Elite
$0 $900 Per month $2200 Per month $5000
Included in standard subscription All in standard All in Mid-level All in premium
Annual system upgrade free of charge Dedicated account manager (junior) Dedicated account manager (senior) Senior executive level account manager (CEO, CTO, Client Engagement Manager)
Group Walkthrough of recent version updates Q & A – 30 minutes Fortnightly 1hr (Zoom) client engagement session with account manager Fortnightly 1hr (Zoom) client engagement session Optional Monthly face to face meeting in client office/space $2,500.00 (note travel & accommodation expenses may apply)
Webinars Review of current support tickets System operations  
In system tips, help, hints & process step throughs General feedback, system requests & process updates Process review  
Issues and help via support portal and ticketing process Highlight feature requests and system improvements Support ticket review & resolutions  
Annual system review Bi-annual system review & optimisation session (2hrs - Zoom) with account manager review of system and processes to highlight current capacity and highlight potential system & process efficiency gains Optional Monthly face to face meeting in client office/space $1750.00 (note travel & accommodation expenses may apply)  
  Review of development roadmap & future product concepts and development    
  Provide direct feedback on current system features, future development features    

Additional options - applicable for all support levels upon availability

1 Zoom & Training sessions: Investment
Level 1 Support consultant- $100/hr
Level 2 Support consultant- $150/hr
Account manager (junior)- $200/hr
Technical support specialist (e.g finance) $350/hr
Senior account manager $450/hr
Executive level $750/hr
2 Priority Support

Level 1
- Dedicated L1 support consultant to:

  • review, answer and respond to all client tickets
  • prioritised escalation of issues to technical support team
$500/week

Level 2

  • Dedicated L2 support consultant:
  • Review, answer and respond to all client tickets
$750/week

Level 3

  • Dedicated technical support / support marshal / leader
  • Review, answer and respond to all client tickets
  • Review any outstanding feature requests and provide detailed response / timelines
$1000/week
3. Cappa Client Feature
  • Advanced access to Entire future features release
  • 3 months prior to market release
  • 3 months free usage of feature
$2500 / feature

Note all prices listed above are GST exclusive

Content is coming soon...

i. IT Support & Training Description Rate
Business Hours Support Phone / Remote Access (prescheduled only) Free
Silver Service Level Agreement   Free
24/7 Support via Integrated Support Portal   Free
Calls (ad hoc) Outside Business Hours Support by Phone / Remote Access* $140 -Per Call
Training   $250-Per hour
Customer Lifetime Access to Training Videos (Recorded during your training) Free
Dedicated Account Manager Mobile 24/7   $* -Per Agreement
ii. Third Party Software Services & APIs***    
ii. a. Required (included with every Entire OnHire subscription)    
PNS Push Notification Service Unlimited messages Free
SSL Security Certificate HTTPS certificate for all URLs Free
Google Maps API (Note free account but very high usage charged by GOOGLE) Free up to $200 usage monthly
ii. b. Optional (Charged per usage or set-up. See SCHEDULE 3 for full volume pricing).    
SMS Short Message Service Integration of SMS text messages through Entire OnHire $*Per Schedule 3
VISA –Integration with Vevo database For automation and upload into Entire OnHire $*Per Schedule 3
iii. Enterprise Multiple ABN Entities & Custom Corporate Branding Options    
Set Up fee for corporate branding domain URL $1900 -Per ABN
Daily fee for additional database hosting, maintenance and support +6% -Per Day x ABN
Set Up Fee for corporate branding domain URL $7500 -Once off
Daily fee for corporate branding domain URL +9% -Per Day
Corporate branding: Entire OnHire web portals Them Customisation $2900 -Once off
Corporate branding: Apple Apps + Apple Account + Theme Customisation $8800 -Per Annum
Corporate branding: Android Apps + Android Account + Theme Customisation $8800 -Per Annum
(Corporate branded apps will be on Apple App Store & Android Play Store Accounts) ****
iv. Guaranteed Compatible Identification Card Printer*** 
Evolis Printer Double Sided $2,900 -Per Unit
Cards & Ink as per specifications As Requested,
v. Agreed Program Customisation
Program customisation management / architecture / coding $175 -Per Hour
vi. 100% Money-back Go Live Express
System Set Up, Data Migration and Settings configuration ready for Go Live Date $* Per Project

These are per usage APIs. Credit packs are purchased via the store directly from Entire via the store: https://store.entiresoftware.com/

SMS MESSAGING Per Unit Unit Quantity Total Inv
  $0.13 1000 $130
  $0.12 2500 $300
  $0.11 5000 $550
  $0.10 10000 $1,000
  $0.09 20000  $1,800
  $0.08 40000  $3,200
  $0.07 75000  $5,250 
  $0.06 160000  $9,600
VISA VEVO API Per Unit  Unit Quantity Total Inv
  $3.50 100 $350
  $2.90 500 $1,450
  $2.50 1000 $2,500
  $1.90 5000 $9,500

Conditions

*Entire will never charge a support fee for critical issues, i.e., system down or total loss of core functionality.

**Interstate visits to Client Premises require accommodation (can be provided by Client) and economy flights with Virgin or Qantas

***Third Party Software including API’s, Account Registrations and Hardware rates are subject to market variations

****Apps on App store are subject to Apple & Android Approval for publication and as such cannot be guaranteed

Implementation Outline Summary

Your Entire OnHire Implementation is guaranteed to your success, is all-inclusive and delivered over one continuous 3-month period*, which starts upon payment of your licencing subscription or implementation setup fee.

IMPLEMENTATION SERVICE  DESCRIPTION
Kick-off meeting Meeting between your key stakeholders and the Entire OnHire client team including Directors
Priority Support Dedicated phone number and personal key contact during your implementation period
Business Analysis Several in-depth meetings to analyse your current software, company processes and key goals
Project Design Detailed and customised step by step software implementation plan after requirements and analysis
Project Management Key contact dedicated to implementation of your project plan accountable for hitting your milestones
Software Workshops Ongoing configuration workshops run over the implementation period with your key stakeholders
Cloud & Database Engineering  Creation of your Entire OnHire system including cloud architecture design
Third Party Account Management  Account creation with included third parties such as Google Maps, Apple, SMS and Email services*
Software User Training 10 hours base multiple by 2 for every extra user licence you purchase. (2 users = 12 hours)
Candidate Data Migration All candidate data that can be imported via excel sheet or accessed or your database*
Client Data Migration All active Client data that can be imported via excel sheet or accessed or your database*
Financial Data Migration All active payroll and invoicing rates that can be imported via excel sheet or your database*
Financial Consultation Expert Australian payroll & accounting consultation to ensure system is configured compliantly
Payroll & Invoice Testing Parallel Payroll and Invoice test pay runs performed to ensure a smooth transition period
Gold Priority Support Dedicated phone number and personal key contact during your implementation period
Post Launch Review A feedback session performed post implementation with your Customer Advocacy Manager

Set Up Fee – The initial Set Up fee (Depends upon your pricing plan), includes your initial user and admin level training, importing all of your core Client, Candidate, Payroll & Invoicing data including awards, rebranding customisation, hardware set-up, initial and ongoing strategy implementation session/s with Entire OnHire business analyst/s (which may be onsite or online).

Set Up Includes Set Up Services – Additional services included
  • The establishing of your Entire OnHire program in the cloud for access
  • https: security set up of all portals
  • Provision of Apple and Android Apps
  • Google Maps integration & various third-party account creations on your behalf
  • Repopulation Council Zones, Suburbs, Post Codes and Banks (Note comprehensive but always expanding lists)
  • Recreation of company logos on Portals, Apps and Application Pages

The Set Up Services below are included in the Set-Up fee for a 3-month period only*. This starts once your monthly licencing subscription starts, usually 6-12 weeks before your agreed “Full Go Live” date. After this period all additional set-up services will be billed as per Schedule TWO.

  • 1 Week of dedicated post finance emergency call support for your team once you launch onto the platform
  • Gold Level - Priority support assistance 24/7* (*usually the 3-month period only).
  • Dedicated Account & Project manager for the implementation
  • Initial Strategy session with Account Manager to structure data important and client Masters
  • Free training/s of 1 “Champion User” to set up Master's data and rules (up to 30 min at a time)
  • Included user training up to a set number of hours per your users.
  • No charge for any support/help calls (up to 20 min at a time)
  • Provision of Client Test Environment of Entire OnHire parallel testing runs of payroll and invoicing
  • “White Glove” Importation of basic data from through excel spreadsheets or database extracted by Entire of the following:
    1. Full-Service Rates for every client– Payroll & Invoicing
    2. Full Allowance Rates – Daylight Savings, Travel etc.
    3. Internal Staff Users & Offices
    4. Qualifications Names & Description & Rules
    5. Expertise Names & Descriptions
    6. Pay Levels & Descriptions
    7. Priority Levels & Descriptions
    8. Superannuation Providers
    9. Clients Groups
    10. Clients Locations Functions
    11. **Active Client’s Profile Details (including multiple contact details including notes)
    12. **Active Client’s Core Financial Details (including invoice details, entity, and rate table attachment).
    13. **Active Candidate’s Profile (Personnel) details, all Quals & Expertise & full notes including employee history***
    14. **Active Candidate’s Restrictions & Requests for clients (preferences that flag automatically in system)

*This time period may be extended at request of the client for larger company implementations, before signing the agreement. For more information on service level agreements please ask your Entire OnHire representative.

**Active is defined as Clients or Members who are marked as active in your current database. Non active Client and Members can be imported at an additional Investment.

***Items like resumes, uploaded documents, images may be able to be imported as well. This is an additional charge to the normal included set-up and is quoted per project, as every database is different. Please ask us if you would like Entire to also do this for you, as your current software may not support or in some cases will restrict Entire’s ability to do so, hence we assess every database individually.

****Note if client is the cause for delays and implementations extend past the expected live date the client will be invoiced additional project management services at $600 per day until the project is closed.

Supercharger Rate Card

Supercharger Rate Card

Content is coming soon..

Roadmap

Entire OnHire application hosting information. Powered by Amazon Web Services (AWS)

Application Hosting - AWS

Hosting Environment   AWS
Web Applications (Staff, Client & Apps)

Yes (Shared Machine)

Windows 2019

Win Applications (Finance)

Yes (Shared Machine)

Windows 2019

Database & SQL Version (Client Database)

RDS – Fully AWS Team Managed.

Microsoft Standard SQL 2016 Version 15.0

File System (Storage of documents) Shared mounted file system Amazon FSx for Windows fully backed up by AWS Team
Hosting Location Sydney, Australia
Multiple Datacentres in same state/country Yes, Multi AZ Environment running on 3 data centres. If one data centre fail, then the second one will be in use within 1 minute. In last 14 years, it never happened in AWS history about all 3 data centres were down.
Multiple Datacentres in different state/country Yes, but this feature is not available to Entire OnHire Clients. To avail this service, you will need to opt for Disaster Recovery option “Multi Region Active Active” option. Please see the details at the end of this document.
Entire OnHire Applications Backup Schedule

Default Strategy.

Once a day at mid night full system back up.

RPO: 6 Hours (Maximum loss of documents data in case of crash)

Entire OnHire Database Backup Schedule

RDS backup every 6 hours.

RPO: 6 Hours (Maximum loss of data in case of crash)

Entire OnHire Files & Documents backup

File FSx every 6 hours.

RPO: 6 Hours (Maximum loss of data in case of crash)

Single Point of Failure on a server No (Multi AZ Environment – High availability)
Database Server Crash but not data centre – Loss of data & Recovery time SLA

Yes, Disaster Recovery is included in the default Entire OnHire Hosting.

RTO: 60 Secs to 120 Secs as per AWS specifications. This may change which is outside our control.

Data centre Breaks down in the Region – Loss of data & Recovery time SLA

Multiple Data Centres in place within a Single Region. (Multi AZ Environment)

If the complete region is down – all 3 data centres then there will be no disaster recovery in place. We will have to rely on AWS to restore the complete region or any one primary data centre.

Please Note: There are options available at a fee to host the application in different country using a Disaster recovery option as shown as the end of the document.

Machine Operating System Windows Servers 2019
Disaster Recovery Options Available (Yes / No) Yes
Load Balancers to keep the system performance stable Yes
Standby Machine Access in case of a Single Machine Failure Yes
Team managing Application hosting, backups, & Servers optimisation Internal DevOps Team, AWS Business Support specialist & Fully managed Database service by AWS.

Application Hosting Details

Application Hosting – Included, Managed Service

Hosting Company Name – Amazon Web Services

Application Hosting Environment Architecture

highleveldesign

Hosting Environment AWS
Software Applications (Staff, Members, Client Portals & Finance application) Windows 2019 Server
Software Database (Single Tenant, Dedicated Database per Client)

RDS – Fully AWS Team Managed.

Microsoft Standard SQL 2016 Version 15.0

Hosting Location Sydney, Australia
Multiple Datacentres in same state/country Yes, there are 3 datacentres in Sydney where your application will be hosted.
Multiple Datacentres in different state/country Not Included
Entire OnHire Applications Backup Schedule

Once a day at mid night full system back up.

RPO: 6 Hours (Maximum loss of Default Strategy.)

Entire OnHire Database & Documents backup Schedule

Once a day at mid night full system back up.

RPO: 6 Hours (Maximum loss of documents data in case of crash)

Database Server Crash but not data centre – Loss of data & Recovery time SLA

Yes, Disaster Recovery is included in the default Entire OnHire Hosting.

RTO: 60 Secs to 120 Secs as per AWS specifications. This may change which is outside our control.

Data centre Breaks down in the Region – Loss of data & Recovery time SLA

Multiple Data Centres in place within a Single Region. (Multi AZ Environment)

If the complete region is down – all 3 data centres then there will be no disaster recovery in place. We will have to rely on AWS to restore the complete region or any one primary data centre.

Please Note: There are options available at a fee to host the application in different country using a Disaster recovery option as shown as the end of the document.

Additional Disaster Recovery Options Available (Yes / No) at a Cost Yes, please talk to us.

Sales Matrix

Sales Matrix

Sales Matrix

Sales Matrix

To avail payroll and invoicing option with licences less than 5, there is an option where you can share your ABN number to evaluate the interest and applicability of your monthly and additional charges using third party services.

Please note depending on what details you've processed through the system(still not sure if you did a live Payrun through the system) that Australian HR Laws and Fair Work Act requires you to maintain employee records (especially payroll details) for 5-7 years in case of any legal dispute or audits in the future.

There's a few ways you can manage this:

  • Download all data you can into reports yourself and individually download all generated files - payslips/invoices/documents you've etc you've sent out.
  • Ask us to gather up all those files for you and secure in a cloud location for you to access (obviously way to big for zip files).
    This can be done at a charge quoted per job, depends on how many files. 
  • Keep an archive licence.
    This usually costs between 15%-25% of your normal licence amount. Depends on data size again. In this we keep 1 restricted licence for you to access the system at any one time. For reference, many of our current clients still have 1 old licence on their old systems for this very reason.

NOTE- if you go option 1 or 2 Entire is legally required to destroy all your data in doing so terminate our implied contract to store that data. Entire in this instance waiver all responsibility should Fair Work or any entity legally require any data required for future disputes, OH&S claims, tax etc. 

FYI : The reason many companies keep an archived licence is it's not always certain what they might be asked to produce. It could be anything from an employee roster to a shift log to a timesheet.

This is not legal advice, you should seek your own legal and financial advice, rather this advice is common practice in HR/Payroll Software in Australia. 

Fair work link here for reference - please let us know what you'd prefer us to do?

https://www.fairwork.gov.au/tools-and-resources/fact-sheets/rights-and-obligations/record-keeping-pay-slips

This is basically a ZOOM RESELLER licence

For clients that require the next level in technology to achieve their business strategy and want to operate with 1 platform. Entire offers a white glove “Enterprise” managed code service, which is a fully private, customized version of Entire OnHire exclusively your business, which includes the below:

  • Unlimited customization - If you want it in the system, we build it, integrate it, launch it on a priority basis - no questions asked.
  • Always ahead of the pack – jump the que and trial any future feature before it’s released, with free releases up to 6 times a year.
  • Minimal business interruption - pick only the features you want from the roadmap, meaning the system grows exactly as you want.
  • Dedicated Success - developers and account assigned directly to you with developer hours also provided at a reduced hourly rate.
  • Competitive advantage - because it’s a managed code service, your unique workflows are exclusive to your business.
  • Branding & SEO growth - with your own branded Apple & Android Apps on the App store and own company domains, greatly assists your SEO traffic.

*Please note this is only to clients with at 100+ licences and has a minimum expected development hours per month, additional hours for special projects will be invoiced additionally.

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Stage # Project Implementation Milestone
One

Contract Sign

Application & Development Contract Terms

Two

Monthly Subscription Kick-off

To Initiate the system setup & implementation process

Three

Pre-Client Onboarding

Sales Handover, Kick-Off & System Launch File

Four

Business Discovery

Operations & Finance Deep Dives

Five

Feature Requirements Analysis

Shifts Import Utility planning & Design specifications for Development Kick-off

Six

Business Requirements

BA Files, Exports, Extracts

Seven

Skelton System Handover

Data Migration Kick -off

Eight

Data Validation & Import

BA File Data, Member, Clients, Professionals, Contracts etc

Nine

Final System Ready (Including data)

ogins, Readiness Checklists, Final Checks

Ten

Operations Training - Complete Front-end

Recruitment, Allocations, Apps, Masters

Eleven

Recruitment Go Live

Jobs Release & Applicants Hiring Live

Twelve

Version Release of Import Utility

Development Delivery of new Import Program

Thirteen

Finance Module Training & Test runs

Payroll, Invoice, & Test Payroll runs

Fourteen

Final Allocations & Finance Go Live

Go Live

Fifteen

Project Closure

Priority Support 2 Weeks

(Lianne, Tamara?) implementation consultants options

Click here our third party software partners

Delays in Go Live Allocations module from client: One-week additional time on top of 8 weeks will be included (Further delays in implementation will incur a weekly implementation cost of $1000 per week till allocation go live on top of monthly software subscription)

(email, phone, hours) for Sales, Support, Implementation, etc

Text is coming soon

Disaster recovery (DR) is an organization's ability to respond to and recover from an event that negatively affects business operations. The goal of DR methods is to enable the organization to regain use of critical systems and IT infrastructure as soon as possible after a disaster occurs.

There are 3 types of Disaster Recovery options which you choose from based on the RPO & RTO you would like to achieve that can minimize the risk on your business. The cost of each option will differ.

RPO:

RPO, or Recovery Point Objective, is focused on data and your company’s loss tolerance in relation to your data. RPO is determined by looking at the time between data backups and the amount of data that could be lost in between backups.

RTO:

RTO, or Recovery Time Objective, is the target time you set for the recovery of your IT and business activities after a disaster has struck. The goal here is to calculate how quickly you need to recover, which can then dictate the type or preparations you need to implement and the overall budget you should assign to business continuity.

What’s the main difference between RTO and RPO?

The major difference between these two metrics is their purpose. The RTO is usually large scale, and looks at your whole business and systems involved. RPO focuses just on data and your company’s overall resilience to the loss of it.

Types of Disaster Recovery

Backup and restore Pilot light Multi-region (multi-site) active-active
(Current Hosting State): Back up your data and applications using backups into the DR Region. Restore this data when necessary to recover from a disast (Reduce RPO & RTO Metrics): Replicate your data from one region to another and provision a copy of your core workload infrastructure. Resources required to support data replication and backup such as databases and object storage are always on. Other elements such as application servers are loaded with application code and configurations but are switched off and are only used during testing or when Disaster Recovery failover is invoked. (RPO near zero, RTO potentially zero, Hosting in different country): Your workload is deployed to, and actively serving traffic from, multiple AWS Regions. This strategy requires you to synchronize data across regions. Possible conflicts caused by writes to the same record in two different regional replicas must be avoided or handled. Data replication is useful for data synchronization and will protect you against some types of disaster, but it will not protect you against data corruption or destruction unless your solution also includes options for point-in-time recovery.
To avail of this option, the indicative additional hosting fee would cost around 15% to 18% on your monthly bill or minimum amount of $900 if the additional monthly amount is lower than $900. Maximum loss To avail of this option, the indicative additional hosting fee would cost around 40% to 45% on your monthly bill or a minimum amount of $3,000 if the additional monthly amount is lower than $3,000.
RPO Metric: 6 Hours RPO Metric: Nearly 0 Hours Maximum data loss as per AWS Specification
RTO Metric: Within Six hours RTO Metric: Within 10 Mins (Auto Switch of traffic routing after 3 occurrences of failure)

The process of a client requesting a new feature or enhancement for development consideration is:

Step 1: Quick analysis of the request to ascertain the feature enhancement Priority. By default, all product feature enhancements are of "Low" priority. 

Step 2: Ascertain Development Strategy: After the analysis of a requested feature within a month of receiving the request, we ascertain if the requested feature is aligned with the product development strategy.  

Step 3: Quarterly Assessment: If the requested feature is aligned after the initial analysis, then the further Quarterly assessment from the product team occurs to ascertain the feature requirements & benefits analysis.

Step 4: Development Timeframe: After the Quarterly assessment, if the requested feature has been approved for the development, then the client gets notified with the details of the expected development timeframe. 99% of the suggestions fall under the category of "Low" Priority as per our roadmap plan & will have the minimum development kick-off timeframe of 18 months to 2 years. Please note: We don't give the release date of the feature at this stage as it is too difficult to estimate the date.

The details include :

Priority: Medium (Around one year), Low (Around 2 years)

Estimated Development Timeframe: Date Period

Reason of approval: Benefits