At Entire Software we listen to our clients and are committed to being the most technically advanced software on the market and delivering world class service levels. We understand that changing software systems is a big decision and based on their feedback, we are proud to guarantee you 3 brand promises when you upgrade to EntireHR.
In collaboration with your team, our priority is to guarantee your onboarding and implementation is efficient and effective. We’ll ensure all of your data is quickly and accurately transferred, and EntireHR is ready to use for a go live of both recruitment and allocations as soon as possible. If we are the cause for any delay in implementation, your monthly subscription will be deferred until go live.
At EntireHR, we will always give you access to the latest features and system upgrades at no cost. Our goal is not to rope you in at a low level and constantly upsell you for features you need. At your request, every year we work with your team to ensure you have the most current and comprehensive system available. If we are unable to upgrade your software in a timely manner, your subscription will be free until we provide the upgrade.
We understand time is money and when you have questions or issues with your system, you need answers immediately. You will never be left alone or unable to get your questions answered with EntireHR. We will provide a direct phone line for support calls, and you will never be charged for this service. If no customer service representative answers the phone or returns your call within 24 hours we will provide 4 hours of free training on any topic of your choice.
* For subscription to be deferred until go live, client must provide timely access to data, a dedicated project manager for the implementation and dedicate the agreed upon hours per week per the project template.
** Excludes new add-ons and EntireHR has three months to implement upgrades before subscription is deferred.
*** Calls as per SLA business hours.